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Firecrest were invited to assist Athena in the re-development of their ISO 9001 certified Quality Management System. The system was reviewed and re-designed to enable and better manage their ongoing focus on continual improvement and to help support the strategic aims of the business.

We continue to provide ongoing support to Athena through conducting quarterly internal audit visits and facilitating management review meetings as well as helping to prepare for and attending Certification Body assessment visits.

“Andy is extremely practical, knowledgeable and very business focused. He makes an effort to really understand your business and it processes. For us, ISO 9001 isn’t just about ticking boxes, we were looking for a system which helps us manage our ethos of continual improvement and achievement. Our system now works really well for us and does not introduce any unnecessary bureaucracy.

Andy’s regular visits and support are a useful consultancy that makes a potentially onerous process, now very easy.  Assessment visits used to be a laborious task to prepare for but now, Andy’s consultancy and his understanding of our business, allied with his methodical focus and detailed preparation, make assessments much more straightforward.”

Managing Director, Athena

Having been instrumental in the development and implementation of Mapeley’s ISO 9001 and ISO 14001 certified Management Systems, Firecrest are now retained to provide ongoing support through delivery of a robust internal audit programme which covers office activities and site based audits. The ongoing support also includes facilitating the annual management review exercise as well as attending Certification Body audits.

Maintenance of the ISO 14001 certified Environmental Management System includes advising the Company on changes to legislation as well as carrying out and annual evaluation of compliance assessment.

“Andy has a highly professional approach to Quality and Environmental Management Systems. He has successfully steered Mapeley through the on-going improvement of our business processes and cross functional interfaces over a number of years and brings with him a commercial approach, ensuring that our systems and processes are real and relevant to business manager objectives. He is responsive and flexible to our business needs, has a friendly and approachable style and is well regarded across our business.”

Michael Ball, Head of Contract Management

Moffatt Engineering were looking for a straightforward solution for implementing a quality management system compatible with the requirements of ISO 9001 as part of a supplier requirement for Achilles certification.

The resulting management system is hosted on our servers giving the client full access to controlled documents. The system is fully compliant with ISO 9001 and provides a structured platform for establishing and delivering customer requirements in a systematic, process driven approach.

“Andy brought a calm and organised approach to our work, effectively addressing all of our concerns and substantially improving and updating our existing system with well-presented documents. Andy has a broad range of experience and qualifications and provided everything we needed and more with a very proactive approach.

New and updated documentation was presented quickly, accurately and well within our required timescale, and made a very significant contribution to our successful Achilles assessment.”

Paul Moffatt MD, Moffatt Engineering
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